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bonnico jewelry designs customer care

Recieve a Free Gift with any online order over $75.00 (Excludes Tax and Shipping).

Shipping

All of our orders will be processed within 2-3 business days (Monday - Friday) from the date you placed your online order.

We will ship your order via United States Postal Service (USPS) and may take 3-5 business days depending on the delivery zone, this delivery time is not guaranteed. Please allow for extra time during peak holiday shipping seasons. See the chart below for our Standard Shipping and Handling rates.

Our Shipping and Handling Rates (all orders include insurance)

$0.01-$25.00 $4.95
$25.01-$50.00 $5.95
$50.01-$100.00 $7.95
$100.01-$200.00 $11.95
$200.01 and up $14.95

 

Shipping Custom Orders

Any custom orders may take an additional 3-5 days depending on availability of the gemstones or beads in stock. All custom orders must be pre-paid before shipping, please provide contact information to arrange for your payment via email at contact us. After your piece is complete and payment is received, we will email you the date we ship your custom order.

Returns

Customer satisfaction is important to us at Bonnico Jewelry Designs and we hope you love every handcrafted beaded jewelry design you order. If for some reason you are not fully satisfied with your purchase, you may return it within 7 days of the shipment date for a refund. The item should be unworn and returned in it's original undamaged condition. Please be sure it arrives back to us safely in the original shipping box with any original packing materials. Refunds will not be issued on damaged items, which have been improperly handled or shipped. All returns excluding earrings are subject to a 15% restocking fee. All earrings are subject to a 25% restocking fee.

To arrange for a return, you must e-mail us at: Bonnicodesigns@aol.com within the 7 days of the shipment date. We will then email you our shipping address and authorization number. You will need to include this authorization number on the copy of your invoice. No items will be accepted as returns without notification to Bonnico Jewelry Designs first. We will not authorize a return beyond the 7 days indicated above. We recommend you also insure your return, as we are not responsible for lost or misdirected returns.

When your returned item arrives, we will verify the condition and issue a credit to the credit card used for your online purchase. This credit will appear on your credit card billing statement. All Shipping and Handling fees are non-refundable.

Resizing and Bead Sizes

There will be a $10.00 re stringing charge (plus shipping) for any item that has to be resized due to inaccurate sizing on behalf of the customer.

Standard Jewelry Sizes:

Bracelets 7.5 inches

Chokers 16 inches

Standard Necklace 18 inches

Anklets 9.5 inches

Since we sell many beaded bracelets to our customers here is a helpful hint when measuring for a bracelet. Measure snuggly to your wrist where you would place your wrist watch. Now add 1 to 1.25 inches, depending on how loose you prefer your bracelets.

* Please note that sizes are not exact. Length will vary slightly depending on design and size of the beads. If there are larger beads (12mm or larger) you may need to get a larger size, see bead sizes below.

Approximate Bead Sizes

Large - 12mm and greater (add about an 1/8 to 1/4 inch when measuring)

Medium - 8mm to 10mm

Small - 6mm or less

Repairs

If your piece has broken during normal wear within 60 days, you may return it for repairs (return shipping is non-refundable). Please contact us first before returning your item. Additional charges may apply if any components are damaged from misuse or improper shipping. We will notify you of the extra charge via email or phone. Please provide contact information when you return you item to arrange for any additional payment due.

Sales Tax and Duty Fees

Bonnico Jewelry Designs charges 5.1% sales tax to all orders shipped within the state of Wisconsin. For International purchases a duty or tax may be charged for your items. These duties or taxes vary by country and are the customers responsibility.

Quality and Pricing

We hand select each bead and look for the best quality for a reasonable price to keep our designs affordable for you.

*Please note that our prices are subject to change without notice.

Here are a few facts on some of the components we use in our designs.

Helpful Jewelry Hints

All our handcrafted beaded jewelry will be shipped in air tight zipper bags. If your jewelry is silver this can eventually tarnish from exposure and everyday wear. Tarnishing is a natural process caused by oxidation, and does not damage your silver. We recommend storing it in the zipper bags.

If your piece becomes tarnished, this can be removed by gently rubbing the piece with a soft, treated polishing cloth. Polishing cloths may be purchased from a local jewelry or department store.

We do not recommend using tarnish-removing creams or dips on any of our beaded jewelry. Using these creams or dips may remove the oxidation that is used in the grooves on some of our Bali Silver beads. This process gives your piece quality depth or sometimes even an antique look. Never use these cleaning solutions on pearls as they may lose their original luster.

Depending on your individual lifestyle and wear and tear on your beaded bracelet you should have your bracelet periodically re strung to prevent breakage or loss.

Finally, you should avoid wearing your beaded jewelry while washing dishes, cleaning with chemicals, swimming or anything else where the jewelry would come into contact with abrasive soaps or chemicals. We recommend you do not sleep in your jewelry as this can cause stress on the moving parts which may weaken them.

Payment Options and Security Information

Bonnico Jewelry Designs accepts payment by credit/debit card via PayPal. If you are unfamiliar with PayPal, please click on the PayPal icon below for more information. Purchases through PayPal are always secure. PayPal uses SSL technology to ensure your account numbers remain safe and the information you provide is protected against unauthorized access.

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Once you sign up for a PayPal account, your credit card information is never revealed to the people you pay, ensuring your privacy and giving you the peace of mind that comes with knowing who has access to your financial information. Please click on the Paypal icon above to see the many ways they keep your account safe.

Our Privacy Policies

Bonnico Designs and Bonnico Jewlery Designs will not share, trade, sell or publish any of your personal information to anyone. Your Personal information would be your name, email address, your personal address, phone number and credit card information. This information is strictly confidential. Your information is used only to fulfill your order or contact you with any questions regarding your order.

 

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